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Resumes don’t show how candidates perform under pressure. Assess communication skills, active listening, and emotional intelligence to ensure they can handle difficult conversations with confidence.
Customer service roles see high attrition when employees lack the right skills. Use structured assessments to hire candidates who are naturally suited for the job and more likely to stay.
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Customer expectations change fast. Assess skill development over time and provide targeted training to ensure service teams maintain high performance.
Customer issues are complex. Simulated roleplay assessments test adaptability, de-escalation techniques, and decision-making before agents go live.
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