CISCO Unified Contact Center Assessment Test

The CISCO Unified Contact Center Assessment Test evaluates candidates' proficiency in configuring, managing, and troubleshooting CISCO Unified Contact Center (UCC) solutions. This test assesses the skills and knowledge necessary for effectively handling contact center operations, ensuring smooth communication, and optimizing customer service.

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Test Duration

30, 45, 60, 90, 120 Mins (Customizable)

Question Type

Projects, Programming, MCQs and 10 others

Question Bank Size

Over 200K+ unique questions covering 2000+ skills.

Proctoring

AI based: video, web, audio (optional)

"Completely automated our hiring process"
- Paula Mcnab
Hiring Manager , Yellow

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About CISCO Unified Contact Center Assessment Test

A CISCO Unified Contact Center Assessment Test evaluates candidates for their proficiency in configuring, managing, and troubleshooting CISCO Unified Contact Center solutions. These solutions are critical for delivering efficient and effective customer service and support operations.

A CISCO Unified Contact Center Assessment Test evaluates candidates for:

  • Unified Contact Center Infrastructure: Understanding of the architecture and components of CISCO Unified Contact Center solutions, including CISCO Unified Contact Center Express (UCCX) and CISCO Unified Contact Center Enterprise (UCCE).
  • Installation and Configuration: Skills in installing, configuring, and deploying CISCO Unified Contact Center systems, including integration with CISCO Unified Communications Manager (CUCM) and other telephony infrastructure.
  • Call Routing and Queuing: Proficiency in designing and implementing call routing strategies, queuing mechanisms, and Interactive Voice Response (IVR) systems to manage inbound and outbound calls efficiently.
  • Scripting and Workflows: Ability to develop and manage scripts using CISCO Unified Contact Center scripting tools to automate and optimize contact center workflows.
  • Agent and Supervisor Configuration: Expertise in configuring agent profiles, skill sets, and supervisor tools to ensure effective workforce management and monitoring.
  • Reporting and Analytics: Skills in using CISCO Unified Intelligence Center (CUIC) and other reporting tools to generate, customize, and analyze contact center performance reports.
  • Multimedia Contact Handling: Knowledge of integrating and managing multimedia contact channels (voice, email, chat, social media) within the Unified Contact Center environment.
  • Quality Monitoring and Recording: Ability to implement and manage call recording and quality monitoring solutions to ensure service standards and compliance.
  • Outbound Campaign Management: Proficiency in configuring and managing outbound dialing campaigns, including predictive, progressive, and preview dialing modes.
  • High Availability and Disaster Recovery: Understanding of strategies and configurations for ensuring high availability, redundancy, and disaster recovery in contact center operations.
  • Security and Compliance: Knowledge of implementing security measures and ensuring compliance with relevant regulations (e.g., PCI-DSS, GDPR) within the contact center environment.
  • Integration with Third-party Systems: Skills in integrating CISCO Unified Contact Center solutions with CRM systems, workforce management tools, and other third-party applications.
  • Troubleshooting and Optimization: Expertise in diagnosing and resolving issues within the Unified Contact Center environment, optimizing performance, and ensuring minimal downtime.
  • Upgrade and Maintenance: Knowledge of performing system upgrades, patches, and routine maintenance to keep the contact center infrastructure current and reliable.
  • Customer Experience Management: Understanding of strategies to enhance customer experience through efficient contact center operations and use of advanced features like personalization and analytics.

Overall, our CISCO Unified Contact Center Assessment Test measures candidates' technical knowledge, practical skills, and strategic understanding of managing a CISCO Unified Contact Center, providing valuable insights for hiring managers in customer service and support operations.

This Test Can Be Used For:
Recruiting Top Talent
Learning and Development
Succession Planning
Diversity and Inclusion Initiatives

What Skills And Topics Will This Test Assess Candidates For?

Access Premium Questions

Gain access to a bank of premium questions specifically curated by experts, ensuring a comprehensive evaluation of candidates' skills. WeCP's premium questions are meticulously crafted and cannot be found or practiced online, maintaining the integrity of your evaluation process.

By utilizing WeCP's premium questions, you gain several advantages:

1. Stay ahead of the competition, securing the best talent for your organization.
2. Confidently raise the bar in your hiring process, ensuring a rigorous evaluation of candidates.
3. Leverage the most exclusive evaluation tools available in the market.

With WeCP’s premium questions, you're equipped to make confident, informed hiring decisions, setting a new standard in candidate assessment.

Features

Question Library

WeCP currently supports 2000+ skills, 12 different question types, 50+ programming languages & libraries, and over 200k+ questions across different technologies.
Brought you by our experts

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Candidate Report

Unlock detailed insights on test performance, percentile ranking, productivity, and proctoring flags for informed decisions.
Explore code submissions, quality, plagiarism checks, analytics and more

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Proctoring

Experience WeCP's comprehensive proctoring solution featuring Force Full-Screen, Email Watermarking, Video Proctoring with AI, Whole Screen Recording, and Multi-Screen Detection, ensuring fair assessments.

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How WeCP Works?

The Impact of WeCP

It’s not us, but our customers speaking

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“Successfully Automated”

We've not only streamlined the process but also enhanced the candidate experience.

Paula Macnab
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"Strongly Recommend"

I like WeCP and I recommend it to most of my colleagues

Justina B.
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“Loved this tool”

I liked Customisation inside the coding test and the code quality information the most.

Zairah Mae P.
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"Superefficient"

With WeCP, our technical hiring is now efficient, saving our managers from wasting time on.

Erich Raldmann
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"Supportive staff"

"So far it has been a really good journey the team is really supportive"

Harvey F.
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'Exceptional'

WeCP is a far exceptional product than many of those in the current market.

Ganesh Kuppuswamy
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"Superefficient"

With WeCP, our technical hiring is now efficient, saving our managers from wasting time on.

Erich Raldmann
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“Narrowed to best talent”

Amazing software for improving quality of hire. Helped us in a big way.

Kashi
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“Good and Flexible”

The full-stack project and coding labs are so helpful for assigning tasks to learners.

WenjingZ
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“Robust & User Friendly”

We were able to accurately determine where the candidate stands. Improved our over talent quality.

Amit Raj
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“Fantastic”

The assistance received from WeCP in terms of demo, training and support was absolutely incredible.

Anuradha A.
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“Loved this tool”

I liked Customisation inside the coding test and the code quality information the most.

Zairah Mae P.
sophie moore avatar image
"Supportive staff"

"So far it has been a really good journey the team is really supportive"

Harvey F.
jhon carter avatar image
'Exceptional'

WeCP is a far exceptional product than many of those in the current market.

Ganesh Kuppuswamy
sophie moore avatar image
"Super efficient"

With WeCP, our technical hiring is now efficient, saving our managers from wasting time on.

Erich Raldmann
jhon carter avatar image
“Narrowed to best talent”

Amazing software for improving quality of hire. Helped us in a big way.

Kashi
sophie moore avatar image
"Super efficient"

With WeCP, our technical hiring is now efficient, saving our managers from wasting time on.

Erich Raldmann
sophie moore avatar image
"Supportive staff"

"So far it has been a really good journey the team is really supportive"

Harvey F.
jhon carter avatar image
'Exceptional'

WeCP is a far exceptional product than many of those in the current market.

Ganesh Kuppuswamy
jhon carter avatar image
“Narrowedto best talent”

Amazing software for improving quality of hire. Helped us in a big way.

Kashi
sophie moore avatar image
“Successfully Automated”

We've not only streamlined the process but also enhanced the candidate experience.

Paula Macnab
sophie moore avatar image
"Strongly Recommend"

I like WeCP and I recommend it to most of my colleagues

Justina B.
sophie moore avatar image
“Loved this tool”

I liked Customisation inside the coding test and the code quality information the most.

Zairah Mae P.
sophie moore avatar image
"Superefficient"

With WeCP, our technical hiring is now efficient, saving our managers from wasting time on.

Erich Raldmann
sophie moore avatar image
"Supportive staff"

"So far it has been a really good journey the team is really supportive"

Harvey F.
jhon carter avatar image
'Exceptional'

WeCP is a far exceptional product than many of those in the current market.

Ganesh Kuppuswamy
sophie moore avatar image
"Superefficient"

With WeCP, our technical hiring is now efficient, saving our managers from wasting time on.

Erich Raldmann
jhon carter avatar image
“Narrowed to best talent”

Amazing software for improving quality of hire. Helped us in a big way.

Kashi
kathie corl avatar image
“Good and Flexible”

The full-stack project and coding labs are so helpful for assigning tasks to learners.

WenjingZ
sophie moore avatar image
“Robust & User Friendly”

We were able to accurately determine where the candidate stands. Improved our over talent quality.

Amit Raj
sophie moore avatar image
“Fantastic”

The assistance received from WeCP in terms of demo, training and support was absolutely incredible.

Anuradha A.
sophie moore avatar image
“Loved this tool”

I liked Customisation inside the coding test and the code quality information the most.

Zairah Mae P.

Frequently Asked Questions

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How does the pricing work?

Our pricing plans are based on volume and the features you choose. We tailor our plans to fit your hiring needs and importance. So please don’t hesitate to contact us for a custom quotation. Ultimately, it is not only about a candidate’s skills but also their attitude to work with the team leader to achieve better results.

How is WeCP different from other solutions?

Several Customers of WeCP say we are the best of all tools in the market from a quality questions perspective. Many others say we’re one of the best enterprise software for hiring accuracy (i.e., 100% of the techies screened by WeCP have been found super productive in their work).

In addition, enterprise brands like Infosys, Mindtree, and Adobe have previously mentioned that WeCP is one of the most robust tools for big hiring drives of up to 100,000 candidates writing their coding hackathons.

Do you provide 24x7 support?

Yes! All business plans include a dedicated account manager and 24×7 email/chat/phone support.

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