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Customer Support Specialist

No gist provided
Proficiency Level
Beginner-Expert
Experience
0-8 years
Duration
30 mins
WeCP Verified
WeCP
Subject Matter Expert
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Use Case

  • Evaluates professional communication through vocabulary, grammar, and tone usage.
  • Assesses customer support skills in technical and billing issues.
  • Tests business analysis capabilities in client interaction scenarios.
  • Identifies top problem solvers in challenging support situations.

Skills Covered

Professional Communication
Customer Support
Negotiation
Verified
L2
Medium
Product Management
+3 more

About

Customer Support Specialist

No test description provided
Target Audience
No targetAudience provided
Prerequisites
No prerequisites provided
Test Overview
Duration
30 mins
Questions
12
Passing Score
70%

Questions

Simile Selection
Comprehension
Comprehension
Contextual Understanding
Sentence Completion
Similes
Vocabulary
What this question evaluates
This question assesses the candidate's understanding of similes and ability to choose the most appropriate word based on context. It tests vocabulary and comprehension skills.
Type:
Programming
Difficulty:
Medium
Time:
1 mins
Attempts:
100+
Success Rate:
70.01%
Fixing Smart TV Streaming Issues
Customer Service
Customer Service
Firmware Updates
Network Connectivity
Troubleshooting Methods
Wi-Fi Signals
What this question evaluates
This question assesses the candidate's ability to provide technical support for smart TV connection issues by applying knowledge of Wi-Fi signals, firmware updates, and troubleshooting methods.
Type:
Programming
Difficulty:
Medium
Time:
1 mins
Attempts:
100+
Success Rate:
70.01%
Resolving Wireless Printer Issues
Communication
Communication
Customer Queries
Firmware Updates
Network Configuration
Troubleshooting
What this question evaluates
This question assesses the candidate's ability to help a customer troubleshoot wireless printer issues by understanding connectivity problems, configuration settings, and network communication.
Type:
Programming
Difficulty:
Medium
Time:
1 mins
Attempts:
100+
Success Rate:
70.01%
Communicating with clients
Conflict Resolution
Conflict Resolution
What this question evaluates
This question evaluates the candidate's ability to provide effective client communication in a business context, while managing conflicts between client requests and company policies. It requires the candidate to understand the importance of being friendly and firm, avoiding personal statements, and sympathizing with the client.
Type:
Programming
Difficulty:
Medium
Time:
1 mins
Attempts:
100+
Success Rate:
70.01%
Interacting with an angry client
Conflict Resolution
Conflict Resolution
What this question evaluates
This question evaluates the candidate's ability to effectively communicate with an angry client in a professional setting. It tests the candidate's understanding of active listening, empathy, and maintaining a calm and cordial demeanor. The candidate must recognize the importance of listening attentively, remaining calm and empathetic, and reassuring the client by repeating the information provided.
Type:
Programming
Difficulty:
Hard
Time:
1.25 mins
Attempts:
100+
Success Rate:
70.01%
Client requests conflicting with company policy
Assertiveness
Assertiveness
Client Relations
Conflict Resolution
Empathy
Language and Tone
What this question evaluates
This question evaluates candidates' ability to handle client interactions professionally and follow guidelines during difficult situations, such as conflicting requests.
Type:
Programming
Difficulty:
Easy
Time:
1 mins
Attempts:
100+
Success Rate:
70.01%
Resolving Subscription Billing Issues
Customer Service
Customer Service
Effective Communication
Following Help Guides
Problem Solving
Understanding Customer Queries
What this question evaluates
This question assesses the candidate's ability to provide appropriate solutions to customer billing issues by understanding the problem, referring to help guides, and suggesting corrective actions.
Type:
Programming
Difficulty:
Medium
Time:
1.25 mins
Attempts:
100+
Success Rate:
70.01%
Verb Tense
Grammar Rules
Grammar Rules
Language Proficiency
Past Continuous Tense
Sentence Completion
Sentence Structure
What this question evaluates
This question assesses the candidate's understanding of verb tenses and usage in English grammar, specifically focusing on past continuous tense.
Type:
Programming
Difficulty:
Medium
Time:
1 mins
Attempts:
100+
Success Rate:
70.01%
Refund Query Resolution
Communication Skills
Communication Skills
Customer Query Handling
Customer Service
Issue Resolution
Problem Solving
What this question evaluates
This question assesses the candidate's ability to handle customer queries, follow internal help guides, and provide appropriate solutions. It evaluates skills in customer service, problem-solving, and communication.
Type:
Programming
Difficulty:
Medium
Time:
1.25 mins
Attempts:
100+
Success Rate:
70.01%
Descriptive Word Choice
Descriptive Language
Descriptive Language
Language Comprehension
Sentence Completion
Tone and Mood
Vocabulary
What this question evaluates
This question assesses the candidate's vocabulary and understanding of descriptive language. It evaluates the ability to choose appropriate words to convey a specific tone or mood.
Type:
Programming
Difficulty:
Medium
Time:
1 mins
Attempts:
100+
Success Rate:
70.01%
Challenging Problem Solver
Adaptability
Adaptability
Communication Skills
Critical Thinking
Decision Making
Time Management
What this question evaluates
This question aims to assess the candidate's problem-solving skills and ability to handle challenging situations effectively within a time constraint.
Type:
Programming
Difficulty:
Easy
Time:
2 mins
Attempts:
100+
Success Rate:
70.01%
Prevent Customer Attrition as Cloud Support Engineer
Cloud Support
Cloud Support
Customer Handling
Issue Resolution
What this question evaluates
This question assesses the candidate's abilities in technical communication, troubleshooting complex integration issues, maintaining customer relationships, and preventing customer attrition. It requires an understanding of empathy in customer support, problem-solving, and patience when dealing with non-tech-savvy customers.
Type:
Programming
Difficulty:
Medium
Time:
2 mins
Attempts:
100+
Success Rate:
70.01%
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Dashboard mockup
Tunde Adebayo
Candidate
Passed
85%
AI Summary
Skills Performance
Score
Professional Communication
87%
Customer Support
80%
Negotiation
85%
Verified
82%
Areas of Improvement
Review
Verified
Practice
Customer Support
Skill Assessment
Detailed evaluation of technical skills and problem-solving abilities.
AI Analysis
Machine learning-powered insights into candidate performance patterns.
Benchmarking
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Standard compliance, security and audits
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Standard support from WeCP Team
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Add-on credit at $8 /credit
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Comprehensive Assessment Capabilities
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Advance Skill Analytics
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Learning & Development Integration
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Employee Friendly User Experience
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Retention-Focused Features
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Advance compliance, security and audits
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Proactive support from WeCP Team
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Access to WeCP AI Copilot to save cost, time and improve outcomes
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