SAP OTC Assessment Test

An SAP Order-to-Cash (OTC) Assessment Test evaluates individuals on their proficiency in managing and configuring the Order-to-Cash process within SAP ERP. The OTC cycle encompasses the entire process from customer order creation to the receipt of payment, including sales order management, delivery, invoicing, and cash collection. This test typically focuses on core functionalities related to sales, distribution, billing, and accounts receivable.

A SAP OTC Assessment Test evaluates candidates for:

• Understanding of the Order-to-Cash Process: Knowledge of the end-to-end OTC process within SAP, covering sales order creation, delivery, billing, and cash collection, and its importance in the overall business cycle.
• Sales Order Management: Proficiency in configuring and managing sales orders in SAP, including order types (standard orders, rush orders, cash sales), pricing conditions, and understanding availability checks and credit checks.
• Delivery and Shipment: Understanding of the delivery creation process, including picking, packing, shipping, and the integration of delivery processing with warehouse management and transportation management systems.
• Billing and Invoicing: Knowledge of the billing process, including setting up billing documents, handling invoicing types (collective, split, periodic billing), and managing billing plans for recurring services.
• Pricing Configuration: Proficiency in configuring pricing elements within the sales order, including managing pricing procedures, setting up conditions (discounts, surcharges, taxes), and using pricing determination rules.
• Accounts Receivable (AR): Understanding of how the OTC process integrates with accounts receivable, including posting invoices to customer accounts, managing dunning procedures, and cash application (payment receipt and reconciliation).
• Credit Management: Configuring credit management in SAP, including defining credit control areas, setting credit limits, performing credit checks, and handling credit blocks in sales orders.
• Availability Check and ATP (Available-to-Promise): Proficiency in configuring availability checks in SAP to ensure product availability during order creation and understanding the ATP (Available-to-Promise) logic for scheduling deliveries.
• Delivery Scheduling and Route Determination: Knowledge of configuring delivery scheduling to align with lead times, transportation routes, and customer-requested dates, as well as handling route determination for optimized delivery processes.
• Integration with MM and FI: Understanding how the OTC process integrates with other SAP modules like Material Management (MM) for stock availability, and Financial Accounting (FI) for invoice posting and payment processing.
• Output Management: Configuring output types for order confirmations, delivery notes, and invoices, including setting up output determination for printing, emailing, or sending documents via EDI (Electronic Data Interchange).
• Sales and Distribution (SD) Master Data: Knowledge of maintaining master data related to customers (customer master), materials (material master), pricing conditions, and sales area data to ensure smooth order processing.
• Handling Returns and Complaints: Proficiency in configuring and processing returns orders, credit memo requests, and managing the returns process, including creating and tracking return deliveries and refunds.
• Reporting and Analytics: Creating and interpreting reports using Sales Information System (SIS) and SAP BW to track sales performance, delivery accuracy, order fulfillment, and outstanding payments.
• Document Flow and Process Monitoring: Understanding the document flow in SAP for tracing the complete lifecycle of an order, including order creation, delivery, billing, and payment. Ability to troubleshoot errors in the process.
• Rebates and Discounts: Configuring rebate agreements and processing rebate payments to customers, as well as managing discounts during sales order entry and at invoice level.
• Cross-Functional Integration: Knowledge of the integration between SAP SD (Sales and Distribution) and SAP MM (Material Management), PP (Production Planning), and WM (Warehouse Management) for handling procurement, production, and delivery.
• SAP Fiori Applications for OTC: Proficiency in using SAP Fiori apps for order processing, tracking deliveries, and managing payments, providing a more intuitive and mobile-friendly experience for users.

Overall, an SAP OTC Assessment Test evaluates a candidate’s ability to manage the order-to-cash cycle efficiently in SAP. It assesses their knowledge of sales order creation, delivery processing, billing, payment collection, and the integration of these processes with other SAP modules to ensure smooth operations.

This evaluation is essential for identifying individuals who can effectively configure and manage the OTC cycle in SAP to optimize sales processes, improve customer satisfaction, and ensure timely revenue collection in an organization.