Use this Server job description template to attract friendly and efficient professionals who can provide excellent customer service and ensure a memorable dining experience.
A Server is responsible for taking orders, serving food and beverages, and ensuring guest satisfaction in a dining establishment. They enhance the dining experience by providing prompt and courteous service.
Servers interact with guests to provide a pleasant dining experience. Their key responsibilities include:
- Greeting guests and presenting menus.
- Taking accurate food and drink orders.
- Serving food and beverages in a timely manner.
- Processing payments and handling transactions.
- Ensuring guests have a positive dining experience.
Server Job Description Template
We are looking for a friendly and efficient Server to provide excellent customer service and ensure a memorable dining experience. The ideal candidate will have exceptional communication skills and a positive attitude. If you are passionate about hospitality and thrive in a fast-paced environment, we’d love to hear from you!
Roles & Responsibilities
- Greet guests and present menus in a warm and welcoming manner.
- Take accurate food and drink orders and enter them into the POS system.
- Serve food and beverages promptly and professionally.
- Check on guests to ensure they are satisfied with their meals.
- Process payments and handle transactions accurately.
- Clear and reset tables for the next guests.
- Maintain cleanliness in the dining area.
- Collaborate with kitchen staff to ensure accurate orders.
- Upsell menu items and provide recommendations to guests.
- Handle customer complaints with patience and professionalism.
Requirements & Skills
- Proven experience as a Server, Waiter, or Waitress.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic math skills for processing payments and making change.
- Friendly and positive attitude.
- Physical stamina to stand, walk, and carry heavy trays for extended periods.
- High school diploma or equivalent is preferred.
- Food safety certification is a plus.
Who do Servers report to?
Depending on the establishment, Servers typically report to:
- Restaurant Manager
- Dining Room Supervisor
- Head Server or Lead Waiter
- Food and Beverage Manager
How to Assess Server Skills Effectively
Candidates may list serving experience on their resumes, but assessing their actual ability to provide excellent customer service, manage orders efficiently, and maintain a positive dining experience before the interview is crucial. A structured server assessment ensures you hire professionals who can enhance guest satisfaction and contribute to smooth restaurant operations.
Here’s how you can assess server proficiency effectively with WeCP:
- Customer Service & Communication Skills – Test candidates on their ability to greet guests warmly, communicate menu options clearly, and handle customer inquiries.
- Order Accuracy & Speed – Evaluate their skills in taking accurate orders, relaying them to the kitchen, and delivering food promptly.
- Multi-tasking & Time Management – Assess their capability to manage multiple tables, prioritize tasks, and maintain efficiency during peak hours.
- Cash Handling & POS System Proficiency – Check their proficiency in processing payments, handling cash, and using Point of Sale (POS) systems.
- Team Collaboration & Problem-Solving – Ensure they can work well with kitchen staff, resolve customer issues, and contribute to a positive team environment.
With WeCP’s server assessments, you can efficiently filter out underqualified candidates, streamline the hiring process, and ensure high-quality hires who can deliver exceptional dining experiences and support restaurant success.
Post it on job boards and career pages to find candidates with strong communication and multitasking skills. Feel free to customize the job duties and requirements based on your restaurant’s needs. Similar job titles include Waiter, Waitress, Food Server, and Dining Room Attendant.
