Use this AR Caller job description template to attract qualified candidates who specialize in accounts receivable management and medical billing follow-ups.
An AR Caller (Accounts Receivable Caller) is responsible for following up on outstanding insurance claims, resolving payment discrepancies, and ensuring timely reimbursements from insurance providers. They play a crucial role in the medical billing and revenue cycle management process by ensuring smooth cash flow and reducing accounts receivable days.
An AR Caller is responsible for handling medical billing and insurance claims. Their key responsibilities include:
- Following up with insurance companies to check the status of outstanding claims.
- Resolving denied claims and identifying reasons for non-payment.
- Negotiating with insurance representatives to ensure maximum reimbursement.
- Updating patient accounts and documenting all interactions.
- Coordinating with medical billing teams to resolve payment discrepancies.
AR Caller Job Description Template
We are looking for a detail-oriented and proactive AR Caller to handle medical insurance claims follow-ups and accounts receivable collections. The ideal candidate should have strong communication skills, knowledge of medical billing processes, and experience in insurance follow-ups and denial management. If you have experience in revenue cycle management (RCM) and healthcare collections, we’d love to hear from you!
Roles & Responsibilities
- Follow up with insurance companies via phone and email on pending claims.
- Investigate and resolve denied or underpaid claims efficiently.
- Ensure timely claim submission and resubmission for maximum reimbursement.
- Document all interactions with insurance companies in the billing system.
- Work with the medical billing team to resolve coding errors and payment discrepancies.
- Maintain up-to-date knowledge of insurance policies, coverage, and billing procedures.
- Escalate unresolved claims to the appropriate department for further action.
- Analyze trends in denials and provide feedback to improve billing processes.
- Ensure compliance with HIPAA regulations and healthcare industry standards.
- Meet daily and monthly AR collection targets.
Requirements & Skills
- Proven experience as an AR Caller, Medical Billing Specialist, or in Revenue Cycle Management (RCM).
- Strong knowledge of insurance claims processes, denials, and reimbursement guidelines.
- Excellent verbal and written communication skills.
- Ability to handle high call volumes and meet collection targets.
- Proficiency in medical billing software and MS Office applications.
- Strong problem-solving and negotiation skills.
- Attention to detail and ability to analyze claims for discrepancies.
- Bachelor’s degree in Finance, Healthcare Management, or a related field (preferred).
Who do AR Callers report to?
AR Callers typically report to:
- Accounts Receivable Manager
- Revenue Cycle Manager
- Medical Billing Supervisor
- Finance Head
How to Assess AR Caller Skills Effectively?
Candidates may list Accounts Receivable (AR) calling experience on their resumes, but assessing their actual ability to follow up on outstanding claims, communicate with insurance companies, and resolve billing issues before the interview is crucial. A structured AR Caller assessment ensures you hire professionals who can manage revenue cycles efficiently, reduce outstanding dues, and improve cash flow.
Here’s how you can assess AR Caller proficiency effectively with WeCP:
- Insurance Claim Follow-Up & Denial Management – Test candidates on their ability to follow up on pending claims, resolve denials, and escalate unresolved cases.
- Communication & Negotiation – Evaluate their skills in professionally engaging with insurance representatives and negotiating claim settlements.
- Medical Billing & Coding Knowledge – Assess their understanding of billing codes, claim processing, and insurance regulations.
- Problem-Solving & Dispute Resolution – Check their proficiency in identifying claim discrepancies and resolving issues efficiently.
- Documentation & Compliance – Ensure they can maintain accurate records, update patient accounts, and comply with healthcare regulations.
With WeCP’s AR Caller assessments, you can efficiently filter out underqualified candidates, streamline the hiring process, and ensure high-quality hires who can improve collections, minimize claim denials, and enhance revenue cycle management.
Post it on job boards and career pages to find professionals skilled in insurance claim follow-ups, revenue cycle management (RCM), and denial handling. Feel free to customize the job duties and requirements based on your company’s needs. Similar job titles include Medical Billing Specialist, Revenue Cycle Specialist, and Accounts Receivable Representative.
