Use this Telecaller job description template to attract qualified candidates who can handle inbound and outbound calls, engage with customers, and generate leads.
A Telecaller is a professional responsible for making and receiving calls to interact with customers, provide information, and generate leads. They often work in sales, customer service, or telemarketing roles, aiming to enhance customer satisfaction and drive business growth.
A Telecaller is responsible for handling phone interactions with potential and existing customers. Their key duties include:
- Making outbound calls to promote products or services.
- Handling inbound calls to assist customers with inquiries.
- Generating sales leads and following up with prospects.
- Resolving customer complaints and providing solutions.
- Maintaining accurate call records and updating CRM systems.
Telecaller Job Description Template
We are looking for a motivated and persuasive Telecaller to handle outbound and inbound calls, engage with customers, and generate business leads. The ideal candidate should have excellent communication skills, patience, and the ability to handle objections effectively. If you enjoy interacting with people and have a passion for sales or customer service, we’d love to meet you!
Roles & Responsibilities
- Make outbound calls to potential and existing customers.
- Handle inbound calls and address customer inquiries.
- Explain products or services to customers and generate interest.
- Follow up on leads to convert prospects into customers.
- Maintain accurate call logs and update customer records.
- Resolve customer complaints in a professional manner.
- Meet daily/weekly call targets and achieve sales or engagement goals.
- Conduct market research to understand customer needs and trends.
- Work closely with the sales or support team to improve customer experience.
- Ensure compliance with telecalling scripts and company policies.
- Stay updated on product knowledge and industry trends.
- Handle rejections positively and maintain professionalism in all interactions.
Requirements & Skills
- Proven experience as a Telecaller, Telesales Representative, or Call Center Agent.
- Excellent communication and interpersonal skills.
- Ability to handle rejection and work under pressure.
- Strong persuasion and negotiation skills.
- Proficiency in using telecalling software and CRM tools.
- Fluency in English and/or regional languages is a plus.
- High school diploma or equivalent; a degree in sales/marketing is a plus.
- Basic computer knowledge and data entry skills.
- Ability to multitask and manage time effectively.
Who do Telecallers report to?
Telecallers typically report to:
- Telecalling Supervisor
- Sales Manager
- Customer Service Manager
- Call Center Manager
How to Assess Telecaller Skills Effectively?
Candidates may list telecalling experience on their resumes, but assessing their actual ability to communicate effectively, handle customer queries, and drive sales before the interview is crucial. A structured telecaller assessment ensures you hire professionals who can engage customers, manage calls efficiently, and contribute to business growth.
Here’s how you can assess telecaller proficiency effectively with WeCP:
- Communication & Persuasion Skills – Test candidates on their ability to speak clearly, handle objections, and persuade potential customers.
- Customer Handling & Query Resolution – Evaluate their skills in managing inbound and outbound calls, addressing customer concerns, and providing accurate information.
- Sales & Lead Generation – Assess their capability to identify leads, pitch products/services effectively, and convert prospects into customers.
- Call Etiquette & Active Listening – Check their proficiency in maintaining professionalism, following scripts, and listening actively to customer needs.
- Data Entry & CRM Handling – Ensure they can record customer interactions accurately, update databases, and use CRM tools efficiently.
With WeCP’s telecaller assessments, you can efficiently filter out underqualified candidates, streamline the hiring process, and ensure high-quality hires who can enhance customer interactions, boost sales, and improve call efficiency.
Post it on job boards and career pages to find professionals who can communicate effectively and drive sales or customer support. Feel free to customize the job duties and requirements based on your company’s needs. Similar job titles include Telesales Executive, Customer Support Representative, and Call Center Agent.
