Use this Case Manager job description template to attract compassionate and organized professionals who can coordinate client care and provide support services.
A Case Manager is responsible for assessing clients' needs, developing care plans, and coordinating support services to improve their well-being. They work closely with clients, families, and service providers to ensure appropriate care and support.
Case Managers advocate for clients and connect them to the right resources. Their key responsibilities include:
- Assessing clients' needs and creating personalized care plans.
- Coordinating support services, including healthcare, housing, and financial aid.
- Monitoring client progress and adjusting care plans as needed.
- Providing counseling and emotional support to clients and families.
- Maintaining detailed case records and documentation.
Case Manager Job Description Template
We are looking for a compassionate and dedicated Case Manager to coordinate and provide client support services. The ideal candidate will have excellent communication skills, problem-solving abilities, and a deep commitment to helping others. If you are organized, empathetic, and capable of managing complex cases, we’d love to hear from you!
Roles & Responsibilities
- Conduct comprehensive client assessments to understand needs and challenges.
- Develop individualized care plans tailored to each client's situation.
- Coordinate and connect clients with community resources and support services.
- Advocate for clients’ rights and ensure they receive necessary care.
- Monitor client progress and make adjustments to care plans as needed.
- Provide counseling and crisis intervention to clients and families.
- Collaborate with healthcare providers, social workers, and other professionals.
- Maintain accurate case records, reports, and documentation.
- Ensure compliance with legal, regulatory, and ethical standards.
- Participate in team meetings, case reviews, and training sessions.
Requirements & Skills
- Proven experience as a Case Manager or in a similar role.
- Knowledge of case management principles and social work practices.
- Strong communication and interpersonal skills.
- Ability to build trusting relationships with clients and their families.
- Excellent organizational and time management abilities.
- Problem-solving skills and the ability to handle crisis situations calmly.
- Familiarity with community resources and support networks.
- Bachelor’s degree in Social Work, Psychology, Nursing, or a related field.
- Certification in Case Management (e.g., CCM, ACM) is a plus.
- Proficiency in case management software and documentation tools.
Who do Case Managers report to?
Depending on the organization, Case Managers typically report to:
- Director of Social Services
- Clinical Supervisor
- Program Manager
- Healthcare Administrator
How to Assess Case Manager Skills Effectively
Candidates may list case management experience on their resumes, but assessing their actual ability to coordinate care, advocate for clients, and manage complex cases before the interview is crucial. A structured case manager assessment ensures you hire professionals who can enhance client outcomes and contribute to efficient case handling.
Here’s how you can assess case manager proficiency effectively with WeCP:
- Client Assessment & Care Planning – Test candidates on their ability to assess client needs, develop personalized care plans, and set realistic goals.
- Advocacy & Support – Evaluate their skills in advocating for clients, connecting them with resources, and providing emotional support.
- Communication & Interpersonal Skills – Assess their capability to communicate clearly with clients, families, and multidisciplinary teams.
- Crisis Intervention & Problem-Solving – Check their proficiency in managing crises, resolving conflicts, and making critical decisions under pressure.
- Documentation & Compliance – Ensure they are skilled in maintaining accurate records, ensuring confidentiality, and adhering to regulatory standards.
With WeCP’s case manager assessments, you can efficiently filter out underqualified candidates, streamline the hiring process, and ensure high-quality hires who can provide effective case management, advocate for clients, and enhance care coordination.
Post it on job boards and career pages to find candidates who advocate for clients and connect them to necessary resources. Feel free to customize the job duties and requirements based on your company’s needs. Similar job titles include Care Coordinator, Client Services Manager, and Social Services Case Manager.
