Use this Front Office Manager job description template to attract qualified candidates who can oversee front desk operations, manage guest relations, and ensure exceptional customer service.
A Front Office Manager is responsible for supervising front desk staff, coordinating guest services, and ensuring smooth daily operations in a hotel, office, or corporate setting. They act as the first point of contact for visitors, ensuring a welcoming and professional environment.
A Front Office Manager oversees the front desk team to ensure seamless check-in/check-out processes, manage guest inquiries, and maintain service excellence. Their key responsibilities include:
- Supervising front desk staff and ensuring excellent customer service.
- Managing reservations, check-ins, and check-outs efficiently.
- Handling guest inquiries, complaints, and special requests professionally.
- Training and mentoring front desk employees for optimal performance.
- Coordinating with housekeeping, maintenance, and other departments.
Front Office Manager Job Description Template
We are looking for a Front Office Manager to oversee front desk operations, manage guest relations, and ensure smooth daily workflows. The ideal candidate should have strong leadership skills, excellent communication, and experience in front office management. If you have a passion for customer service, team leadership, and operational efficiency, we’d love to hear from you!
Roles & Responsibilities
- Supervise front desk staff and ensure exceptional service delivery.
- Monitor and improve front office operations for efficiency.
- Handle guest check-ins, check-outs, and reservations professionally.
- Resolve customer inquiries and complaints in a timely manner.
- Train and mentor front desk employees to enhance performance.
- Ensure compliance with hotel/office policies and safety regulations.
- Maintain accurate records of guest interactions, payments, and reports.
- Coordinate with housekeeping and maintenance for seamless operations.
- Implement strategies to enhance guest satisfaction and brand reputation.
- Manage schedules, task assignments, and performance evaluations for front desk staff.
Requirements & Skills
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
- Proven experience as a Front Office Manager, Reception Manager, or similar role.
- Strong leadership, problem-solving, and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in front desk software and reservation systems.
- Ability to handle high-pressure situations and resolve guest concerns efficiently.
- Knowledge of customer service best practices and hospitality standards.
Who do Front Office Managers report to?
Front Office Managers typically report to:
- Hotel General Manager
- Operations Manager
- Director of Hospitality
- Administrative Manager
How to Assess Front Office Manager Skills Effectively?
Candidates may claim front office management expertise on their resumes, but assessing their actual ability to oversee reception operations, manage guest experiences, and handle administrative tasks before the interview is crucial. A structured Front Office Manager assessment ensures you hire professionals who can create a welcoming environment, optimize front desk efficiency, and uphold service excellence.
Here’s how you can assess Front Office Manager proficiency effectively with WeCP:
- Guest Relations & Customer Service – Test candidates on their ability to handle customer inquiries, resolve complaints, and ensure a seamless front desk experience.
- Team Supervision & Staff Coordination – Evaluate their capability to lead receptionists, schedule shifts, and maintain workplace discipline.
- Reservation & Booking Management – Assess their skills in managing check-ins, check-outs, and coordinating room assignments efficiently.
- Administrative & Financial Oversight – Check their proficiency in handling billing, invoicing, and maintaining front desk records.
- Crisis Management & Problem-Solving – Ensure they can handle unexpected situations, such as overbookings or customer disputes, while maintaining professionalism.
With WeCP’s Front Office Manager assessments, you can efficiently filter out underqualified candidates, streamline the hiring process, and ensure high-quality hires who can maintain an organized, customer-focused front office operation.
Post this on job boards and career pages to find candidates skilled in team leadership, hospitality management, and front office operations. Feel free to customize the job duties and requirements based on your company’s needs. Similar job titles include Reception Manager, Guest Services Manager, and Hotel Front Desk Manager.
